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Accents. Do your telemarketers have a very strong and noticeable accent, or are they extremely well spoken and fairly, let's say  "americanized" in that regards?

All our telemarketers have what we call “neutral accent” if not “Americanized”.  English is our second language here in the Philippines, it is even our medium of instruction in schools and offices so there won’t be any problems in regards to that.

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Practice and supervision.  Do you include and/or require your telemarketers practice the script for a few mock calls or conversations prior to officially beginning the campaign? Are supervisors always and without exception on site to make sure the employees are performing their duties to the best of their abilities?

Yes. We do intensive training with the telemarketers before we let them dial. The training is more about the campaign details and is tailor fit for the campaign. We can record some mock calls for you to listen so you can give suggestions or pointers. We can do this weekly so we can be sure that we are on the right track and we still want you of course to be the main influence on this campaign. We have a ratio of 8:1 for our agents and supervisors. One supervisor handles a team of 6-8 agents so they are well supervised and coached one on one. We also have Quality Assurance Officers who listen to all recorded calls so we can maintain the quality of our service.

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How are the B2B telemarketers when it comes to getting by the "gatekeeper"?

All our B2B telemarketers sound quite firm and very professional over the phone so they get past the gatekeepers. Moreover, our telemarketers develop rebuttals that work for each of them in order to deal with gatekeepers; getting a wrong person from the list, they can ask for the best person to talk with regarding the service or product. We maximize every lead on the list and do our best efforts to turn them into appointments.

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How often will the report be provided to us?

We send daily reports to all our clients in a spreadsheet format. It contains the total number of calls per telemarketer and the call dispositions. As for the appointments/leads generated they can be sent every hour or at the end of the telemarketer’s shift. Format and schedule of reporting can be tailored fit depending on your requirement.

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Are appointments, leads or sales guaranteed?

The number of appointments, leads or sales would depend on the quality of the calling list that the client will provide, but all our telemarketers maximize every lead to turn into appointments, qualified leads or sales. We always set a daily and weekly quota to all our telemarketers so we can achieve your expected number.

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Is there a minimum contract?

We only have a 2 week minimum contract if you hire 1-2 telemarketers. Our terms and pricing are flexible and would depend on the number of telemarketers and length of contract. All terms will be included in the proposal that we can send you. (Get free quote here)

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Once all agreements are signed and we submit a calling list as well as a calling script, how many days do you require prior to assigning telemarketers to our campaign or prior to beginning? 

We have a pool of telemarketers ready to dial for your campaign after we do the product/service training. Training will only take a day or two or longer depending on the difficulty of the campaign. After the training we can proceed with the 1-2 days trial run.

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After the 1st day or 2 of the campaign, if the campaign isn't going as expected, is the call centre willing and able to put a stop to the calls to review, ask us questions, and regroup without of course any penalty to us?

Yes we can definitely do that, but as per our experience with different campaigns that we have handled we give all our agents a 3 day learning curve. On top of that, we give a 1-2 day free trial run so we can test how the campaign will go, consequently, give our feedback to you and communicate some concerns so we can have everything in place by the time we officially launch your campaign.

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